Traceable Narrations on Statements

We are thrilled to announce a significant enhancement to our statement features: Traceable Narrations on Statements. This new functionality is designed to improve transparency and record clarity by displaying teller-entered narrations across various platforms. Members and staff will now have access to detailed information regarding transactions, making it easier to understand the context behind each entry.

Where You Can Find Traceable Narrations.

The traceable narrations will be visible in the following areas:

• Member Statements: Accessible through our system and mobile app.
• Loan Account Statements: Detailed narrations will accompany each transaction.
• Savings Account Statements: Enhanced clarity for all savings-related transactions.
• Downloaded Statements: Available in both PDF and Excel formats for easy record-keeping.

What This Means for You

• ✅ Enhanced Visibility – Members and staff can now easily see the exact narration provided by the teller at the time of posting transactions. This immediate access to information helps in understanding the nature of each transaction without ambiguity.
• ✅ Improved Context and Traceability – With traceable narrations, every transaction is accompanied by context, allowing users to understand why a transaction was made. This improvement enhances the overall user experience and ensures that all entries are clear and informative.
• ✅ Better Communication – By providing detailed narrations, we aim to reduce follow-up queries from members regarding transaction details. This means less time spent on clarifying transaction histories and more time focused on providing excellent service.

How to access the Narrations.

First, ensure that you have written the comment in the comment box at the point of putting in the transaction as shown in screenshot below.

You will be able to view the narrations under the member’s savings statements and all areas mentioned above;

Conclusion

The introduction of traceable narrations on statements is a vital step towards ensuring that your records are not only accurate but also informative for all users. This enhancement reflects our commitment to transparency and customer satisfaction. We believe that by empowering you with detailed transaction information, we can foster a more trusting and efficient experience.

We encourage all users to explore this new feature and utilize the enhanced statements for better understanding and management of their accounts. Thank you for being a part of our community, and we look forward to continuing to improve your banking e`xperience!