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Where to see and update the transaction security PIN

Version 1 · Updated 22 Jun 2026

Walkthrough

1Open the member from Client, then look at the profile actions. The transaction security PIN is the PIN the member uses for USSD and mobile transactions — CAMS never shows it in plain text.
2Click Send USSD PIN OTP to send the member a one-time code on their phone. They use that code to set a new PIN or reset a forgotten one.
Walkthrough

A quick visual walkthrough — play it with narration, or step through it yourself.

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Summary

Find a member's transaction security PIN and send them a one-time code so they can set or reset it.

The transaction security PIN is the PIN a member uses to authorise USSD and mobile transactions.

About 3 minutes · 4 steps.

Prerequisites

  • An admin account that can open member profiles in CAMS Admin.
  • The member already added in CAMS, so you can find their profile.
  • The member's phone nearby or reachable, because the one-time code goes to their phone.

Step-by-step

  1. Sign in to CAMS Admin. If you are not sure how, see How to sign in and navigate CAMS Admin.
  2. Go to Client and open the member you want. You can search by name to find them.
  3. On the member profile, look at the profile actions. The PIN they use for USSD and mobile transactions is the transaction security PIN. CAMS does not show the PIN in plain text for security reasons.
  4. Choose the Send USSD PIN OTP action. This sends the member a one-time code on their phone. The member uses that code to set a new PIN or reset a forgotten one.

Figure 1: A member profile showing the Send USSD PIN OTP action used to set or reset the member's transaction security PIN

Common pitfalls & FAQ

  • Can I see the member's current PIN? No. The PIN is kept secret and is never shown to admins. You can only help the member set a new one with Send USSD PIN OTP.
  • When should I send the OTP? Send it when a member forgets their PIN, or when a new member needs to set one for the first time.
  • The member did not get the code. Check that their phone number on the profile is correct, then send Send USSD PIN OTP again. Network delays can hold the message for a short time.
  • What are the other buttons near it for? Deactivate and Activate turn the member on or off, and Reinvite sends them an invite again. These do not change the PIN.
  • Does sending a new code lock the old PIN? The member sets a fresh PIN with the code. They use that new PIN from then on.

Also called: reset member PIN, forgot transaction PIN, USSD PIN, mobile PIN reset, send OTP code, member security PIN.