How to withdraw from your savings

Summary

Request to take money out of your savings, sent to your mobile money or bank.

About 2 minutes · 7 steps. Also called: cash out, take out savings, savings withdrawal.

Prerequisites

• You're signed in. If you're not sure how, see How to sign in to the member app.
• Enough savings to cover the amount you want to withdraw.
• The mobile-money or bank details where you want the money sent.

Step-by-step

1. Sign in and tap your group. You'll see your dashboard.
2. Under Savings, tap Withdraw. The Withdraw form opens.

1. Under Saving Account, choose the account to take money from.
2. In Enter amount, type how much you want to withdraw.
3. Under Account Type, choose where the money should go (for example, mobile money).
4. Under Payment Provider, choose your provider (for example, MTN or Airtel).
5. (Optional) Add a Description, then tap Withdraw. You'll see a confirmation, and the money is sent to the destination you chose.

Note: Depending on your SACCO, a withdrawal may need staff approval before it pays out, so it might not arrive instantly.

Common pitfalls & FAQ

• The Withdraw button is greyed out. Fill every field marked with * — account, amount, account type, and payment provider — and it turns on.
• It won't let me withdraw the amount. You can't take out more than your available savings. Check your balance in My Contributions and try a smaller amount.
• My provider isn't in the list. Only the providers your SACCO supports appear. If yours is missing, contact the SACCO.
• I withdrew but haven't received the money. It may be waiting for approval, or the provider is still processing. If it's still missing after a while, contact the SACCO with the date and amount.