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How to reschedule a loan

Version 1 · Updated 22 Jun 2026

Walkthrough

1Open the member from Client, go to the Accounts tab and open the loan. On the loan summary, click Reschedule Loan.
2Set the new Tenure and choose how the outstanding balance is capitalised. CAMS works out the New Loan Principal Amount from the existing outstanding balance.
3Check the figures, then click Submit to move the loan onto the new terms.
Walkthrough

A quick visual walkthrough — play it with narration, or step through it yourself.

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Summary

Reschedule a loan in CAMS so the repayment plan matches what the borrower can now pay.

Use rescheduling when a member's circumstances change or when you need to restructure a loan that has fallen into arrears.

About 3 minutes · 6 steps.

Prerequisites

  • An admin login that can open Accounts and edit loans.
  • The loan account you want to change, and the loan officer's approval to reschedule it.
  • The new terms you plan to set, such as a longer tenure or a new instalment amount.

Step-by-step

  1. Sign in to CAMS Admin. If you are not sure how, see How to sign in and navigate CAMS Admin.
  2. In the left menu, click Accounts, then click Loans. This opens the list of loan accounts.
  3. Find the loan and open it to its detail page. The page shows tabs for Summary, Transactions, Schedule, Repayments, Charges, Guarantors, Documents, and History.

Figure 1: A loan detail page with the Reschedule Loan button highlighted, among the loan actions (Online repayment, Edit, Loan Top-Up, Write Off, Close loan) and the Summary, Schedule, Repayments and Guarantors tabs

  1. Click Reschedule Loan from the loan actions. This opens the reschedule form.

Figure 2: The Reschedule Loan form, where the new repayment terms for the loan are set

  1. Set the new repayment terms on the form, such as the tenure, the instalment amount, or the start date. Then save the form.
  2. Open the Schedule tab to confirm the new plan. CAMS recalculates the schedule, so check the new instalments and due dates before you tell the member.

Common pitfalls & FAQ

  • When should I reschedule a loan? Reschedule when the borrower's circumstances change, or to restructure a loan that is in arrears so the member can keep paying.
  • Does rescheduling clear the arrears? No. It builds a new repayment plan around the balance owed. The borrower still owes the money, but on new dates and amounts.
  • I cannot see the Reschedule Loan button. It sits with the other loan actions on the detail page, next to Loan Top-Up and Close loan. If it is missing, your login may not have rights to reschedule.
  • The schedule did not change after I saved. Open the Schedule tab again to reload it. If the dates and instalments still look wrong, check the values you entered on the reschedule form.
  • Is rescheduling the same as a top-up? No. Loan Top-Up adds more money to the loan. Rescheduling changes the repayment plan for the existing balance.

Also called: restructure loan, reschedule repayment, change loan terms, extend loan, restructure arrears.