Settings: language, documents, bank and mobile-money details

Summary

A tour of the More menu — change your language, and view your documents, bank, and mobile-money details.

About 1 minute to read. Also called: settings, language, documents, bank details, mobile money, MNO.

Prerequisites

• You're signed in. If you're not sure how, see How to sign in to the member app.

Step-by-step

1. Sign in to the member app.
2. In the top menu, tap More. A list of options opens on the left; tapping one shows its panel on the right.

1. The options are:

• Your Groups — switch to another SACCO you belong to.
• Language — choose your app language: English, Swahili, or हिन्दी (Hindi). Tap the one you want.
• Documents — the documents held on your account.
• Bank Details — your bank account on file, used for transfers.
• MNO Details — your mobile-money numbers (MNO = Mobile Network Operator, like MTN or Airtel).

Note: Keep your Bank Details and MNO Details up to date — they're where withdrawals are sent, so wrong details can delay your money.

Common pitfalls & FAQ

• The app changed language and I can't read it. Tap More, then Language, and choose English again.
• Where do I add my mobile-money number? Under More → MNO Details.
• My withdrawal went to the wrong place. Check Bank Details / MNO Details are correct; fix them or ask your SACCO to update them.