View and update your profile

Summary

View and update your personal details — your name, email, and phone number — in the member app.

About 1 minute · 3 steps. Also called: my details, edit profile, change phone number, change email, account details.

Prerequisites

• You're signed in. If you're not sure how, see How to sign in to the member app.

Step-by-step

1. Sign in to the member app.
2. In the top menu, tap Profile. Your details open.

1. Your Member ID is shown at the top — that's fixed and identifies you to the SACCO. To change anything else, edit the field — Name, Your Email, Country code, or Your Mobile number — and save your change.

Note: Your mobile number is the one you sign in with and the one withdrawals and OTPs go to. If you change it, use the new number next time you sign in.

Common pitfalls & FAQ

• Can I change my Member ID? No — it's set by the SACCO and can't be edited.
• I changed my phone number — what now? Sign in with the new number from now on, and make sure the SACCO has it so money and messages reach you.
• My change didn't stick. Check your internet connection and try again; if it still won't save, contact your SACCO.
• Why give an email? The SACCO uses it for receipts and notices alongside SMS.