1On the Messages screen, click Create Segment.2Give the segment a Name (and an optional Description).3Add a Filter to choose who is in the group — for example by branch or role.4Click Save. You can now pick this segment when sending a message.
How to add an SMS segment
Create a saved group of members so you can message them all at once.
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Summary
Create a segment — a saved group of members — so you can message the whole group at once. About 2 minutes · 5 steps. Also called: group, audience, member list, recipient group, mailing list.
Prerequisites
Your CAMS sign-in, with permission to use Messages.
An idea of who belongs in the group (for example, members in a certain branch or role).
Step-by-step
Sign in to CAMS.
In the left menu, click Messages.
Click Create Segment at the top of the Message Service.
Give the segment a Name (and an optional Description). Then under Create Filters, add a Filter to choose who is included — for example by branch or role. Add more filters to narrow the group.
Click Save. Your segment now appears under the Segments tab and can be picked when you send a message.
Tip: Build a segment once and reuse it every time you message that group — no need to pick members one by one.
Common pitfalls & FAQ
My segment is empty. Check your filters — one that is too narrow (or two that conflict) can match no one.
I cannot pick it when sending. Make sure you saved it; saved segments show under the Segments tab and in the Send Message form.
Where do I edit it later? Open the Segments tab on the Messages screen and select the segment.
What can I filter by? Filters are based on member attributes such as branch and role.
