FAQ
We’ve gathered some of our users’ most frequently asked questions and provided thorough answers for each one.
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Customer Journey
Our customer journey is designed to guide you through key stages, from registration to full system activation. Sales Onboarding Activation
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How to log into CAMS
As an administrator, you use your mail to log in. 1. Log in to the Wakandi Admin Panel by choosing…
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where can view System status.
On our status page, you can easily view the current status of the system and you can easily subscribe for…
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can i delete imported transactions?
When necessary, you to delete uploaded transactions with a few simple steps. 1. Log in to the Wakandi Admin Panel….
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Where can I find loan applications?
As an Admin you can easily find all loans and loan applications. 1. Log in to the Wakandi Admin Panel….
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Where is the list of my members?
As an Admin you can easily find your members / clients. 1. Log in to the Wakandi Admin Panel. 2….
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How to link charges and fees with the Accounting?
1. Log in to the Wakandi Admin Panel. 2. Go to Settings and choose Accounts Setup.3. Select Fees & Penalties.4. Click…
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Can one admin have multiple roles?
Yes! Depending on your needs, you can add as many roles to an admin as you want. Relevant article
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How can I edit my Saccos / MFI name?
As an Administrator, you can edit the display name. 1. Log in to the Wakandi Admin Panel. 2. Click on…
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How can I see the status of my tickets?
You can quickly get an overview of your reported tickets and their statuses. 1. To Access the customer portal, click…
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Where can I find the Wakandi Id?
As an Admin you can easily find your Sacco’s Wakandi Id. 1. Log in to the Wakandi Admin Panel. 2….
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How do I reconcile the teller?
A step-by-step guide for tellers to reconcile their accounts at the end of the day
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What is Wakandi Business Account?
WBA is a billing and payment method for the Wakandi system.