Messaging Exam

Where do you go first to purchase SMS credits in the Wakandi Admin Panel?

An administrator updates notification settings in the Credit Product Policy (CPP), but members are not receiving SMS alerts. What could be the issue?

Common SMS errors and their causes (Match the error with its cause):

• Invalid phone number

• Template disabled

• Invalid sender ID

• Insufficient credits

Steps to Purchase SMS Credits (Arrange in the correct order)

Steps to Enable an SMS Template from the Admin panel Side (Arrange in the correct order):

What should an administrator do before creating a new SMS template?

What does the “Insufficient credits” error indicate, and what action should be taken?

Which of the following settings must be configured when enabling an SMS template in CPP?

An administrator notices that multiple SMS messages have failed. After checking the logs, they find that the error message says “Template Disabled.” What is the correct action?

Which of the following errors requires contacting Wakandi for further assistance?

What to do if an SMS fails due to “Invalidphonenumber” error?

An administrator wants to enable an SMS template but is unsure if the template already exists. What is the best course of action?

Which filter should be selected when creating an SMS segment?

Which type of SMS template can be created by admins?

Where should you type the SMS message before sending it?

Arrange the steps in the correct order for sending an SMS from the Wakandi Admin Panel.

What must be created first to have a list of members who will receive an SMS?

Which type of SMS template is used to invite members to join a SACCO or MFI?

What happens if your SMS credit balance reads zero?