How your monthly subscription billing works

Settings & Administration Updated 5 Aug 2026 Version 1

Summary

Understand what your monthly subscription invoice covers, when the fee is taken, and what happens if there is not enough balance. About 2 minutes to read. Also called: billing, statement, monthly charges, subscription fee.

Prerequisites

None.

Step-by-step

Your billing runs in monthly periods. Here is what happens in each one.

  1. A new subscription period opens each month. Every period has a start date and an end date.
  2. The subscription fee for that period is taken from the balance on your account.
  3. If your balance covers the fee, the period is settled, and you receive a notification.
  4. If your balance does not cover the fee, the period stays open as overdue, and you receive a notification. It is tried again later and settles once your balance covers it.
  5. Before a period ends, you receive a reminder if your balance is not yet enough to cover the fee.

Note: When more than one period is overdue, the oldest one is always settled first.

Common pitfalls & FAQ

  • My deposit does not appear as a charge. Money you pay in, such as a top-up or a deposit, is recorded as a movement on your account rather than as an amount to settle. Invoices carry fees. Top-ups and deposits carry no fee.
  • Can we pay for several months at once? Paying for a number of months from a start month you choose can be arranged. It cannot be arranged while a period is still overdue, so any overdue period is settled first.
  • The fee did not go through. Check the balance available on your account. The fee is taken once the balance covers it, so after you top up, the overdue period settles the next time it is tried.