View and update your profile
Try it on your phone — a real, hand-built simulation of the Member App below. Nothing you do here touches a real account.
It opens where you would be after signing in. Watch this flow for the whole path to the screen this article is about, or tap through it yourself.
Test on your own phone
Summary
Your Profile tab holds app settings — language, M-PIN, biometric login. For your personal, employment, bank/mobile-money and document details, open Membership details from your dashboard. About 2 minutes · 4 steps. Also called: my details, settings, membership details, client details.
Prerequisites
- You can sign in — see How to sign in to the member app.
Step-by-step
- Open the member app and sign in: enter your phone number, request the one-time code (OTP) and enter it, then enter your 6-digit M-PIN. There's no password.
- In the bottom menu, tap Profile. You'll see Profile, Change language, Change MPIN, a Biometric Login toggle and Logout, with your app version shown at the bottom of the screen.
- For your personal, employment, bank/mobile-money and document details, go back to your dashboard and tap More info in the member header at the top. This opens Membership details (sometimes shown as Client Details), with four sections: Personal details, Employment details, Bank-MNO details and Documents.
- Open Bank-MNO details to see your bank and mobile-money records — it has separate Bank and MNO tabs. Until you add one, each tab shows "There are no bank items to show," with a Create button to add an item. Personal details, Employment details and Documents haven't been checked against the live app yet, so this article doesn't describe what's on them — an update is coming once they're confirmed.
Note: Your mobile number is the one you sign in with, and the one your OTP goes to. If it changes, tell your SACCO so your account details stay correct.
Common pitfalls & FAQ
- Where do I see my Member ID, name or email? They're not on the Profile tab. They most likely sit under Personal details in Membership details, but that screen hasn't been documented yet — open it directly to check, or ask your SACCO.
- How do I change my M-PIN? Tap Profile, then Change MPIN.
- Can I sign in with my fingerprint or face instead of typing my M-PIN? Tap Profile and turn on the Biometric Login toggle.
- "There are no bank items to show" on Bank-MNO details — is that a problem? No — it just means nothing's been added yet. Tap Create to add a bank or mobile-money item.
- I can't find where to edit a detail. Some details are held and updated by your SACCO rather than edited in the app — ask them if you're stuck.