View and update your profile
Summary
Check and correct your details — name, email and mobile number — in the member app. About 2 minutes · 4 steps. Also called: my details, edit profile, change phone number, change email.
Prerequisites
- You can sign in — see How to sign in to the member app.
Step-by-step
- Open the member app and sign in with your mobile number and password.
- In the top menu, tap Profile. Your details open.
Figure 1: The Profile screen, listing your Member ID, Name, Your Email, Country code and Your Mobile number - Read the details. Member ID sits at the top — your SACCO sets it, so it can't be edited. Your Email is used for receipts and notices alongside SMS.
- To correct something, edit the field — Name, Your Email, Country code or Your Mobile number — and save. The new value then shows on the screen.
Note: Your mobile number is the one you sign in with, and the one withdrawals and one-time codes go to. If you change it, use the new number the next time you sign in.
Common pitfalls & FAQ
- Can I change my Member ID? No. Your SACCO sets it and it stays the same.
- I changed my mobile number — what now? Sign in with the new number from now on, and tell your SACCO so money and messages reach you. Keep your app and USSD number the same.
- My change didn't save. Check your connection and try again. If the app signed you out while you typed, sign in and redo the change. If it still won't save, contact your SACCO.
- A field won't let me type. Some details are held by your SACCO — ask them to update those for you.