How to sign in to the member app

Member App Updated 14 Aug 2026 Version 1

Summary

Sign in to the Wakandi member app to see your savings, loans and shares. About 3 minutes · 5 steps. Also called: log in, member login, member portal, password.

Prerequisites

  • Your SACCO's Wakandi member link. It opens in any web browser on a phone or computer.
  • The phone number your SACCO registered for you.
  • Your password. If you don't have one yet, use Forgot password on the Login screen to set one.

Step-by-step

The app shows the accounts your SACCO holds for you and carries your requests: pay in, withdraw, borrow, repay. Your SACCO keeps the records; the app is your view of them.

  1. Open your SACCO's member link in a web browser. You'll see the Login screen with a phone number box and a Password box.
  2. Type your phone number. The country code (for example +256) is already filled in, so type the rest without the leading zero.
  3. Type your password in the Password box.
  4. Tap Login. You'll see Your Groups, the list of groups you belong to.
  5. Tap the group you want. Your dashboard opens, showing your savings, loans and shares.
    The dashboard that opens after you sign in and pick your group
    Figure 1: The dashboard that opens after you sign in and pick your group

Note: If you belong to only one SACCO, you may land on the dashboard without choosing a group.

The rest of this course: a tour of the dashboard, then saving — pay in, withdraw and view — and your shares. Then borrowing: a Quick Loan, a SACCO loan, and repaying. Finally your profile and the More settings.

Common pitfalls & FAQ

  • I don't have a password. Tap Forgot password on the Login screen and follow the steps. Keep your registered phone with you.
  • My sign-in fails. Check the number is the one your SACCO has on file, leave out the leading zero, and retype the password. If your number has changed, ask your SACCO to update it before you try again.
  • I'm asked for a code after my password. Your SACCO uses two-step sign-in. Enter the code sent to your phone and carry on.
  • The app signed me out on its own. An idle session closes after a while for your security. Sign in again to continue.

Warning: If you lose your phone, tell your SACCO straight away so they can protect your account, and set a new password. Never share your password with anyone.

Back to course: Using the Member App