FAQ
We’ve gathered some of our users’ most frequently asked questions and provided thorough answers for each one.
Customer Journey
Our customer journey is designed to guide you through key stages, from registration to full system activation. Sales Onboarding Activation
How to log into CAMS
As an administrator, you use your mail to log in. 1. Log in to the Wakandi Admin Panel by choosing…
where can view System status.
On our status page, you can easily view the current status of the system and you can easily subscribe for…
can i delete imported transactions?
When necessary, you to delete uploaded transactions with a few simple steps. 1. Log in to the Wakandi Admin Panel….
Where can I find loan applications?
As an Admin you can easily find all loans and loan applications. 1. Log in to the Wakandi Admin Panel….
Where is the list of my members?
As an Admin you can easily find your members / clients. 1. Log in to the Wakandi Admin Panel. 2….
How to link charges and fees with the Accounting?
1. Log in to the Wakandi Admin Panel. 2. Go to Settings and choose Accounts Setup.3. Select Fees & Penalties.4. Click…
Can one admin have multiple roles?
Yes! Depending on your needs, you can add as many roles to an admin as you want. Relevant article
How can I edit my Saccos / MFI name?
As an Administrator, you can edit the display name. 1. Log in to the Wakandi Admin Panel. 2. Click on…
How can I see the status of my tickets?
You can quickly get an overview of your reported tickets and their statuses. 1. To Access the customer portal, click…
Where can I find the Wakandi Id?
As an Admin you can easily find your Sacco’s Wakandi Id. 1. Log in to the Wakandi Admin Panel. 2….
How do I reconcile the teller?
A step-by-step guide for tellers to reconcile their accounts at the end of the day
What is Wakandi Business Account?
WBA is a billing and payment method for the Wakandi system.