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Superadmin

Correct a wrongly charged fee: create or revert fees on a business account

Updated 5 Aug 2026

Summary

Correct a fee on a Sacco's business account by creating a fee that was never charged or reverting one charged in error. About 5 minutes - 9 steps. Also called: fee reversal, wrong charge, Process Fees.

Prerequisites

  • A super administrator sign-in for the CAMS Superadmin Portal.
  • The name or Wakandi ID of the credit union.
  • The detail of the fee to correct, such as the member and the date it appeared.
  • The upload file, if one is needed for this correction.

Step-by-step

  1. Sign in to the CAMS Superadmin Portal.
  2. In the left menu, click Business Accounts, then open Accounts. You'll see the business accounts with their credit union name, status and balance.
  3. Search for the credit union and open its account. The Details tab shows Status, Available Balance and Fees Wallet Balance.
  4. Click the Fee tab. You'll see the fee transactions for this account.
  5. Find the fee you need to correct. Each row shows Timestamp, Member ID, Member Name, Account Number, Status and Fee Amount. Status reads Paid or Pending.
  6. Click Process Fees.
  7. Choose the operation type. Create adds a fee that was never charged. Revert undoes a fee charged in error.
  8. Upload the file if the screen asks for one, then submit it for processing.
  9. Go back to the Fee list and check that the Status on that row has changed.
Warning: Fee deductions come out of the Fees Wallet, so a correction here changes what the Sacco pays. Check the member and the amount on the row before you submit.

Common pitfalls & FAQ

  • Which fees can I correct here? Mainly Active User Fee and Service fee.
  • What goes in the upload file? Ask your operations team for the correct file before you upload anything.
  • Why does this tab exist? Fees sometimes get charged incorrectly, or go missing when a transaction is reverted. Operations staff correct that here without waiting for a developer.
  • I think I submitted twice. Check the Fee list before you submit again. Duplicate processing is meant to be blocked, and a second correction is harder to undo than to avoid.
  • The status has not changed. Open the Fee tab again. If it still looks wrong, raise it with the operations team and quote the timestamp and Member ID.
  • I cannot see Business Accounts. The module is for super administrators.